Privacy Policy

Section 1

Overview

At AQUATICA POOLS AND SPAS, we take privacy issues seriously. By ensuring that you are aware of and understand the AQUATICA POOLS AND SPAS Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Section 2

Why Do We Collect Personal Information?

AQUATICA POOLS AND SPAS collects personal information to improve the manner by which we operate, offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We will never rent or sell any of the personal information we collect from you to third parties, and we do not share your personal information except as set forth in this Privacy Policy.

Section 3

When is Your Personal Information Collected?

AQUATICA POOLS AND SPAS collects personal information in a variety of ways when you interact with AQUATICA POOLS AND SPAS, including, but not limited to: when you create an account on our website; when you place an online order through our website; when you use our online services;; when you subscribe to our newsletter or desire to be added to our mailing lists for other products or services; when you correspond or otherwise interact with us; and when you provide feedback in any of our online surveys.

Section 4

What Kind of Personal Information Do We Collect?

Information we collect may include: your name, e-mail address, phone number, address, product preference information, billing information, demographic information provided by you (such as language, gender and age, and, if applicable, content preferences and personalization information) and personal interest information. On occasion, we may ask for additional information to enable us to provide you with access to certain materials and services. AQUATICA POOLS AND SPAS may combine information about you that we have obtained from business partners or other companies.

Section 5

What are Cookies and How Do We Use Them?

Cookies are small data files that write to your hard drive for record keeping purposes when you visit a website. Cookies allow AQUATICA POOLS AND SPAS to measure traffic activity as well as to improve your user experience, for example by remembering your passwords and viewing preferences. Like other major websites, we use cookies to provide you with a tailored experience when visiting our website.

We treat any personal information that may be contained in cookies with the same level of confidentiality as other information you provide to us. If you wish to disable cookie functionality, you may do so by changing the security settings on your browser. However, portions of AQUATICA POOLS AND SPAS website may not function as efficiently without them.

Section 6

When is Information Collected From Other Sources?

Our website includes social media features, such as the Facebook Like button, and widgets, such as the “Share This” button or interactive mini-programs that run on our website. These features may collect your internet protocol address, which page you are visiting on the website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the website. Your interactions with these features are governed by the privacy statement of the companies that provide them.

Section 7

Information From Third Party Services

We may also obtain other information, including personal information, from third parties and combine that with information we collect through our websites. For example, we may have access to certain information from a third-party social media or authentication service if you log into our services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media or authentication service is in accordance with the authorization procedures determined by that service.

If you authorize us to connect with a third-party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information that the third-party service makes available to us and use and disclose it in accordance with this Policy.

Should you have any questions as to what information is available to us through third-party services, you should examine the privacy policies of these third-party services to understand and change the information sent to us through these services.

Section 8

How Do We Protect Your Personal Information?

AQUATICA POOLS AND SPAS safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the internet. To make purchases from AQUATICA POOLS AND SPAS web site, you must use an SSL-enabled browser. Our website uses industry-standard Secure Sockets Layer (SSL) encryption on web pages used to complete a purchase. This protects the confidentiality of your personal and credit card information while it is transmitted over the internet.

While AQUATICA POOLS AND SPAS takes precautions to ensure the security of your data, we cannot completely guarantee the safety of data transmitted over the internet. It is important that you take steps to ensure the safety and security of your personal information by not sharing passwords or other private data.

Section 9

How and When We May Disclose The Information We Collect

AQUATICA POOLS AND SPAS uses your personal information for the delivery and billing for our products and services, as well as to communicate with you regarding your account and customer service concerns.

This may include: verifying authorization of credit card usage before any purchase of content or services; improving our products and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions; asking you to participate in surveys about products, services, news and events; or offering you product upgrades, content, services and other training courses for you to purchase.

Additionally, we utilize your personal information in order to: provide you with content, services, instructions, and a more personalized experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide; provide you with news, free newsletters, updates, targeted advertising, promotions, and special offers; better understand how our products are used, including web traffic patterns and what types of content are most popular with users of our products and services; provide anonymous reporting for internal and external partners; and facilitate your participation in our online forums while helping to manage improper behavior by individuals using the forums.

Section 10

Reasons We May Disclose Your Information

AQUATICA POOLS AND SPAS may share your personal information with trusted vendors and partners who work with us. These partners are provided with your personal information to help AQUATICA POOLS AND SPAS communicate with you about offers from us and from our marketing partners. They are contractually required to keep this personal information secure and to only use it for the purposes for which it is provided. AQUATICA POOLS AND SPAS may send personal information about you to other companies or people when we need to share your information to provide the product or service you have requested or to provide a provide a product or service to you. However, these companies are only permitted to use your personal information for these purposes.

AQUATICA POOLS AND SPAS may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with an applicable law or legal process or if requested by duly authorized public authorities; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on AQUATICA POOLS AND SPAS; (d) protect and defend the rights or property of AQUATICA POOLS AND SPAS, or our affiliated companies, their employees and agents; (e) enforce our terms of use; (f) protect against fraud or other illegal activity or for risk management purposes; (g) permit us to pursue available remedies or limit the damages that we may incur; (g) act in urgent circumstances to protect the personal safety of users of AQUATICA POOLS AND SPAS products or the public at large.

If AQUATICA POOLS AND SPAS should ever file for bankruptcy, or become insolvent, or be acquired by a third party, or merge with a third party, or sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, then AQUATICA POOLS AND SPAS is entitled to share the personal information and all other information you have provided through the products and service to potential and subsequent business and merger partners.

AQUATICA POOLS AND SPAS may share “cookie” and other anonymous data about traffic patterns or usage collected on our website with affiliated companies, its business partners or with third party advertisers or ad networks. Any traffic data shared is anonymous and does not identify any user.

AQUATICA POOLS AND SPAS may also include third party advertising. These third parties’ websites and advertisers, or the internet advertising companies that work on their behalf, may use technology such as web beacons and cookies to send (or “serve”) the advertisements that appear on our site directly to your browser. They may also use cookies, JavaScript, electronic images and other technologies to deliver advertisements, collect information about the effectiveness of their advertisements, and to collect anonymous information about your visits to our website, such as the number of times you have viewed an ad (but not your name, address, or other personal information).

If you would like more information about this practice, as well as your choices about not having this information used for online behavioral advertising by these ad networks, click here: http://networkadvertising.org/consumer/opt_out.asp

AQUATICA POOLS AND SPAS website also contains links to other websites and products. AQUATICA POOLS AND SPAS is not responsible for the privacy practices or the content of such websites or products.

Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.

Section 11

What Rights Do You Have Regarding Your Data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You may contact our support team at any time using the address given below if you have further questions about the issue of privacy and data protection. You may also revoke your consent at any time without future effect.

An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. If you no longer wish to receive communications from AQUATICA POOLS AND SPAS, you can opt-out from receiving such messages in the future by following the instructions in the message or contacting us at info@aquaticapoolsandspas.com. With respect to the site’s use of cookies and other similar technologies, by adjusting settings on your browser, you may elect to not allow cookies and thus opt-out of certain features of the site and the site’s automatic collection of certain data about you.

Section 12

Legal Basis for Processing (EEA Visitors Only)

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we need the personal information to execute a contract with you (e.g. to provide you with our services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent.

In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to contact you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your personal information. If we process personal information in reliance on your consent, you may withdraw your consent at any time. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.

Section 13

Compliance With Laws and Law Enforcement Requests

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

Section 14

Testimonials

From time to time, we may post testimonials on the Websites that may contain personal information. We obtain Your consent to post Your name along with Your testimonial. If you wish to update or delete your testimonial, you can contact us at info@aquaticapoolsandspas.com.

Section 15

Mobile Terms and Conditions

What Can You Expect to Receive?

When you provide us with your mobile phone number and opt-in to AQUATICA POOLS AND SPAS messages, you agree that AQUATICA POOLS AND SPAS may send you communications via text message (including SMS and MMS) to that mobile phone number.

How Can You Opt Out of These Text Messages?

You can cancel the SMS service at any time. Just text STOP to 843-594-4237. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you may sign up as you did the first time, and we will begin sending SMS messages to you again.

Will You Be Charged for the Text Messages You Receive?

AQUATICA POOLS AND SPAS will never charge you for the text messages you receive however standard message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided through the number 843-594-4237, you may contact our support team at info@aquaticapoolsandspas.com.

Supported Wireless Carriers

We are able to deliver messages to the following mobile phone carriers:

United States

Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile.

Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Canada

Bell (including NorthernTel, Solo Mobile, and Telebec), Fido, MTS, Rogers, SaskTel, Telus (including Koodo Mobile and Public Mobile), Videotron, Virgin Mobile, and Wind.

***This service and the carriers are not liable for delayed or undelivered messages

Privacy policy

AQUATICA POOLS AND SPAS is dedicated to protecting your privacy and works hard to ensure our website, and services are both safe and secure for our visitors, clients, and subscribers.

Protection of Information

Any information communicated through AQUATICA POOLS AND SPAS messages and or storage will remain in the ownership of the user, which will be stored securely in accordance with our security policy and the applicable law. AQUATICA POOLS AND SPAS will take the necessary steps to secure your personal information with safeguards appropriate to the sensitivity of the information. AQUATICA POOLS AND SPAS will, at no time, rent or redistribute this information without your consent, except where legally required to do so.

Subscribing and Unsubscribing

It is policy, that just as a user must opt in to a text marketing list, they have the right to opt out of a particular text communications list as well. When a user opts out of a text communications list, they will no longer receive any texts unless they, themselves, re-subscribe.

Section 16

Limits On Our Abilities

Your privacy is of the utmost importance to us, due to standing legalities, however, we cannot promise that personal information will not be divulged to third parties in ways not explained by this privacy policy. Furthermore, we reserve the right to divulge any information about you to private entities, law enforcement or other government officials, as we, in our sole vigilance, believe needed to address and/or answer questions or resolve problems.

AQUATICA POOLS AND SPAS reserves the right to change this privacy policy at its discretion. Your continued use of this service after changes to this privacy policy have been posted is taken as acceptance of those changes. It is your responsibility to monitor the privacy policy to determine whether any changes have been made. This privacy policy is subject to and applicable to all privacy laws.

You acknowledge that accepting this privacy policy is a condition of your relationship with AQUATICA POOLS AND SPAS and its services and you agree to be bound by all of its terms and conditions.

If you have any questions regarding your privacy that are not expressly stated in our policy, please contact our support team.

Support

Email: info@aquaticapoolsandspas.com

Call: 843-270-0085